Welcome to the Online File Submission Tracker

In order to streamline file submissions, all mortgage requests are entered into our submission system. Each file is assigned a unique file number which you can use to track the progress and responses for the request.

For your reference we provide complete archives and history of all communication, the ability to upload all documents related to the file and provide you with a real time status and a last update time stamp on all files.

A valid email address is required to submit a ticket. If you are authorized to submit files, you would have received user account credentials. Please use these credentials to login in and access your submitted files.

If you have any questions at any time, please contact the underwriting hub and request support via phone or email.


Service Line: 800 725 9946
Mississauga Underwriting: 289 275 5579
Email: info@rateshop.ca

Phone and Email Support Hours of operation:
  • Login Support: 9:00am to 5:00pm EST
  • File Review Support: 9:00am to 5:00pm EST
Please note, updates to files may apply around the clock and may generate email updates that may be received after hours. We apologize for any inconvenience. You can request these alerts to be turned off at any time.
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Please note, rates, programs and information are subject to change without notice.

RateShop Lender Rate Sheet: Jul 07, 2017

Reminder: Status Alerts now LIVE to help keep you updated on your deal!

  • Submitted
  • Commitment Issued
  • Conditions Under Review
  • Conditions Outstanding
  • Broker Complete
  • Cancelled
  • Declined
  • Paid - File Closed with the RateShop
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